FAQ

Our innovative platform offers a convenient,secure and efficient way to manage your bill payments.

We provide a system that allows you to carry out the following wallet funding seamlessly:

• - Fund your wallet from abroad to Nigeria.
• Save with Viva piggybank.
• Participate in Viva Esusu.
• Get a virtual credit card.
• Redeem gift cards.
• Pay for utilities.

This app allows users to:

Fund wallets globally in multiple currencies.

Fund Nigerian bank accounts from the wallet.

Fund another Vivapay wallet.

Fund Nigerian beneficiary using his or her phone number.

Buy airtime and data for any Nigerian network.

Pay bills and utilities like electricity and cable TV.

1. Download the app from the Google Play Store or Apple App Store.
2. Open the app and click on the "Continue" button.
3. Click on “I don’t have a Vivapay account”
4. Submit and verify your email; this is your user id on the app
5. Fill in your details, including your full name, date of birth, phone number, a secure password and your country. This information will be verified later.
6. Accept the app terms of use and privacy policy
7. Click on “register” button to complete your registration.

1. Open the app and click on the 'Continue' button.
2. Click on “I have a Vivapay account”
3. Enter your registered email and password.
4. Click 'Login' to access your account.

1. Click 'Reset Password' on the login page.
2. Enter your registered email to receive a reset link or code.
3. Follow the instructions to set up a new password.

Verification protects your account, ensures secure wallet transactions, and keeps you compliant with regulations.

1. Click the menu icon (three parallel lines).
.2 Select 'Profile'.
3. Click Verify Account.
4. Upload required documents and take a selfie.
4. Submit and wait for verification (24-48 hours).

If verification fails, you’ll receive an email or in-app notification explaining the reason. Correct the issue and resubmit your documents.

1. Log in to the app.
2. Click 'Fund' on the dashboard.
3. Choose the account to fund.
4. Select funding method and follow instructions.

Fund your multiple currency accounts from your wallet:. For example, a user that have a Naira and Canadian dollar account can fund between the accounts and the system automatically converts source to its destination equivalence using our exchange rate. The steps are as follow:

1. Log in to the app.
2. Click 'Transfer'.
3. Select Transfer to a Vivapay account.
4. Choose debit account.
5. Select account to destination account i.e. account to credit.
6. Enter transfer amount.
7. Confirm and complete payment.

1. Log in to the app.
2. Click 'Transfer'.
3. Select 'Transfer to a Vivapay account'.
4. Choose debit account.
5. Enter recipient's email.
6. Enter amount and narration.
7. Choose transfer type (instant or delayed).
8. Confirm the details and complete the payment.

Fast, secure, and easy transfers! Note: Beneficiary must have an account in the selected currency.

Our system enables you to fund seamlessly from any of your wallets to a Nigerian bank account. If you do not select your Naira account, the system will automatically convert the amount to its Naira equivalent using our current exchange rate.

The steps below highlight how to do transfer to a Nigerian bank account.
1. Log in to the app.
2. Click Transfer.
3. Select 'Nigerian Bank account'.
4. Choose debit account.
5. Select recipient's bank.
6. Enter the account number.
7. Select the transfer type (instant or delayed).
8. Set delay duration (if delayed).
9. Enter amount to transfer
10.Enter narration
11.Confirm the details and complete the payment.

Kindly note if you select delayed for transfer type, you can cancel the transfer before the delayed period elapses, and your account will be refunded.

1. Log in to the app.
2. Click on Transfer on dashboard.
3. Click on pending transfer to a Nigerian Bank account.
4. Click on the transfer you want to cancel.

Our system also enables you to fund seamlessly from any of your accounts to a Nigerian phone number; an instruction how to claim fund will be sent to recipient. If you do not select your Naira account, the system will automatically convert the amount to its Naira equivalent using our current exchange rate. The steps below highlight how to do fund to a Nigerian bank account.

1. Log in to app.
2. Click on Transfer on dashboard.
3. Select 'Fund a Nigerian phone number'.
4. Choose debit account.
5. Enter the phone number.
6. Enter amount to transfer.
7. Enter narration.
8. Confirm the details and complete the transfer.

Note: Auto-conversion to Naira at current exchange rate. Transfer reversible within 10-minute window before recipient claim instructions are sent.

1. Log in to app.
2. Click on Transfer.
3. Click on pending transfer to a Nigerian phone number.
4. Cancel the desired transfer.

For large transactions, our dedicated support team is here to help. Simply:Contact our support team for assistance.We'll guide you through the process for a seamless and secure transfer..

1. Open the app.
2. Click on Quick actions
3. Select Claim Fund.
4. Enter your phone number and claim code.
5. Verify details.
6. Choose your bank.
7. Enter your account number.
8. Confirm the details and complete the transaction.

Top up your phone in minutes: If you do not select your Naira account, the system will automatically convert the amount to its Naira equivalent using our current exchange rate. Kindly follow steps below:

1. Login to your dashboard.
2. Click on Airtime.
3. Select your network provider and enter the phone number.
4. Choose the amount.
5. Confirm and make the payment.

Get online in minutes: If you do not select your Naira account, the system will automatically convert the amount to its Naira equivalent using our current exchange rate. Kindly follow steps below:

1. Login to your dashboard.
2. Click 'Data'.
3. Select your network provider.
4. Select data plan.
5. Enter the phone number.
6. Choose the amount.
7. Confirm and make the payment.

You can buy electricity from any of your accounts. If you do not select your Naira account, the system will automatically convert the amount to its Naira equivalent using our current exchange rate. Kindly follow steps below:

1. Log in to your dashboard.
2. Click on the Electricity.
3. Select biller.
4. Choose meter type.
5. Enter the meter ID.
6. Confirm the amount and make the payment.

You can seamlessly pay for cable tv subscription using any of your accounts. If you do not select your Naira account, the system will automatically convert the amount to its Naira equivalent using our current exchange rate. Kindly follow steps below:

1. Log in to your dashboard.
2. Click on the Tv.
3. Select the Cable tv provider.
4. Enter the unique customer id.
5. Select subscription plan.
6. Confirm the amount and make the payment.

Rest assured, our app employs. Advanced encryption technology Secure protection of personal and financial information. Your data is safe with us..

Act quickly if you suspect unauthorized access

Change your password immediately.

Notify our customer support team to report the issue.

Email: support@vivapay.com.

Phone: +234-816-0501-966 (available 24/7).

Whatsaap: 234505500

Feel free to reach out for further assistance!