Privacy policy

1. Introduction

At Vivapay, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our mobile application and related services. By using our app, you agree to the terms of this Privacy Policy.

2. Information We Collect

To provide and improve our services, we collect the following types of information:

2.1 Personal Information

We require the following personal details during registration:

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Nationality
• Address

2.2 Device Information

We also collect certain information about your device for security and optimization purposes:

• Device ID
• Device Model

3. How We Use Your Information

We use the information collected for the following purposes:

Account Creation and Management: To register your account and provide secure access to our services.

Identity Verification: To comply with financial regulations and ensure security during transactions.

Customer Support: To assist you with any inquiries or issues you may have.

Service Improvement: To enhance our app’s features and user experience.

Security: To monitor and prevent unauthorized access or fraudulent activities.

Legal Compliance: To meet obligations under applicable laws and regulations.

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Trusted third parties who help us deliver our services (e.g., payment processors, cloud storage providers).

Regulatory Authorities: If required by law or regulation, for audits or compliance purposes.

Legal Obligations: In response to court orders, subpoenas, or other lawful requests.

5. Data Storage and Security

We take the security of your data seriously.

Encryption: All sensitive data, including personal information, is encrypted during transmission and storage.

Access Controls: Only authorized personnel can access your data for specific, approved purposes.

Secure Servers: Your data is stored on servers with industry-standard security protocols.

6. Your Rights You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Update or correct your personal details.

Deletion: Request the deletion of your data, subject to regulatory requirements.

To exercise your rights, please contact us at [support@vivapayltd.com].

7. Retention of Data

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and regulatory requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates via email or in-app notifications.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: support@vivapayltd.com

Phone: +1 (416) 294-1864, +1 (832) 363-8251

By using Vivapay, you acknowledge that you have read, understood, and agreed to this Privacy Policy.